CDK Lane 3.0 3.29.0

Attention to current CDK Service customers! The latest version, CDK Lane 3.0, is now accessible. This iteration of CDK Service software brings forth Lane 3.0, offering a revamped workflow that streamlines operations and enhances the user interface for the Service Advisor while also ensuring a superior experience for customers.

Through cutting-edge mobile technology, Service Advisors can now greet customers directly at their vehicles, swiftly scan their VIN, and seamlessly transition the appointment into a Repair Order using just a few taps on an iPad. Even without a preset appointment, scanning the VIN and inputting customer details is a swift process, thanks to enhanced DMS integration that expedites new customer creation.

The innovative application affords the ability to conduct a personalized vehicle walk-around in mere moments, allowing Service Advisors to attach pictures of damages to the Repair Order, perform vehicle markup touch-ups, document concerns, and recommend additional services - all while having a conversation with the customer right beside them. Coupled with prompt access to customer data and vehicle history, including any prior declined services, Service Advisors are well-equipped to deliver exemplary customer service.

The redesigned user interface adopts a hub-and-spoke workflow instead of the conventional linear approach. This enables the Advisor to navigate seamlessly within the application without unnecessary and time-consuming steps.

Exceeding expectations in terms of speed, ease of use, and profitability within automotive fixed operations, CDK Service with Lane 3.0 propels Automobile Dealership Service Departments towards unprecedented levels of efficiency.